Refund policy

KAROLING s.r.o. · web@karolingsro.com 5. května 1007/3, Praha 4, 140 00 · IČO 170 51 096

Effective date: 11 November 2026

How orders work

Work begins only after we confirm scope and you accept the written confirmation (email is enough). The website request cart is a planning tool, not a checkout.

Before confirmation

You may cancel an unconfirmed request at any time by email. Nothing is charged for browsing or submitting a form.

After confirmation, before work starts

If you cancel a confirmed engagement before site works or supply runs begin, we refund any prepayment minus documented third-party costs already committed (permits, ordered materials that cannot be returned, booked haul).

After work or supply has started

Completed courses and delivered materials are charged. Unused prepaid amounts for stages not started may be refunded or credited toward a revised scope, less non-recoverable costs. Partial stages are invoiced for work performed and materials used.

Materials

Materials purchased for your project follow supplier return rules. Custom or cut materials are generally non-returnable once ordered.

How to request a change

Email web@karolingsro.com with the project reference, what you want cancelled or changed, and any supporting notes. We reply with the commercial impact before closing the change.